Terms And Conditions

At Curious By Jeena Gupta, we endeavor to ensure that every purchase or transaction at our website is seamless. While we are obliged to adhere to the below-mentioned policies, we always try to make sure that our customers have a happy and satisfactory shopping experience with us.

EXCHANGES AND REFUNDS FAQS

Can I return my order?

As of now, No. Since we create made to measure clothing we do not accept returns of orders, unless the product received has a physical damage or manufacturing defect in which case you can chose between a full refund or a replacement, for which we will require an Unboxing Video.

 

Can I exchange my order for an alternate size/color/design?

Yes you can, if the request is made within 48 hours of the delivery! However, all shipping will be borne by you.

 

When am I eligible for a refund?

We offer a complete refund only in the case where the product received has a physical damage or manufacturing defect, provided it cannot be exchanged. You can chose between a full-refund or a free of cost replacement for your order. Considering the current restrictions due to COVID and logistical issues that we are facing, we DO NOT offer refunds incase of any delays in your order.

 

How can I get a refund for my order/ request and exchange?

Just Email us: shopatcurious@gmail.com, Call us: +919324284176 

We request you to please choose your size carefully and contact us in case there is any query regarding the size/fit of any product and we would be happy to assist you with it.

A product once exchanged will not be exchanged again.

Customized products will not be exchanged/returned/refunded.

CANCELLATIONS FAQS

When can I cancel my order?

Although this would make us really really sad, you can cancel your order within 2 days of placing the order. We make each outfit to your measurements, so every time you order, a fresh product is created which takes us around 7-10 working days to create. So within the 2 day time-frame you can cancel the order.

Can I cancel my order after it has been shipped?

No, you can only cancel orders within 2 days of placing it. 

How can I cancel my order?

Just Email us: shopatcurious@gmail.com, Call us: +919324284176 for any cancellation related issues.

Can I cancel an order if there is a dispatch delay?

As we custom make each outfit, we tend to face certain delays. If the outfit isn’t ready within 45days of you placing the order, you will be eligible to a full refund and cancellation. But preferably speak to a the customer care at +919324284176 for better assistance.

GENERAL

To return or exchange a product or report damage in transit, please get in touch with us within 48 hours of delivery:

  • By telephone at +91 9324284176 from Monday to Saturday between 11.00 AM to 6.00 PM IST
  • By email at shopatcurious@gmail.com with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.
  • Check the products carefully once you receive them and mention any tampering of the package, missing item or damage/ breakage on the delivery receipt presented by the courier partner.
  • Retain the packaging of the damaged products received until our insurance adjuster visits to survey the breakage.

Our customer care team will look into the issue and revert back within 48 working hours.