Return And Exchange

At Curious By Jeena Gupta we endeavor to ensure that every purchase or transaction at our website is seamless. While we are obliged to adhere to the below-mentioned policies, we always try to make sure that our customers have a happy and satisfactory shopping experience with us.

 

RETURNS AND REFUNDS

Products once sold will not be returned/refunded except in the following cases:-
1. The product that you have received is not what you ordered for.
2. There is a genuine manufacturing defect in the product (images of which need to be sent to us as soon as you open the packaging).

For cancellations before dispatch of orders, please reach out to us at customercare@curiousbyjeenagupta.com  

 

EXCHANGES

We offer size exchange free of cost on products that are not on sale.

For discounted products, size exchange could be done by paying an additional shipping amount of INR 150. 

Exchange would be subject to availability of the product. 

We request you to please choose your size carefully and contact us in case there is any query regarding the size/fit of any product and we would be happy to assist you with it.

A product once exchanged will not be exchanged again.

Customized products will not be exchanged/returned/refunded.

 

GENERAL

To return or exchange a product or report damage in transit, please get in touch with us within 48 hours of delivery:

  • By telephone at +91 8779629286 from Monday to Saturday between 11.00 AM to 8.00 PM IST
  • By email at customercare@curiousbyjeenagupta.com with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.
  • Check the products carefully once you receive them and mention any tampering of the package, missing item or damage/ breakage on the delivery receipt presented by the courier partner.
  • Retain the packaging of the damaged products received until our insurance adjuster visits to survey the breakage.

Our customer care team will look into the issue and revert back within 48 working hours.

 

EXCHANGE & REFUND POLICY

Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.

No refunds would be given if the customer has provided wrong or incomplete shipping address.

In case of International Orders if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect his/her order from the Shipping agency (like DHL, Fedex etc.), then Curious By Jeena Gupta will not be liable to refund any amount for such orders.

Before accepting delivery of any merchandise, please ensure that it is in good condition and has not been tampered with. In case you receive a package, which you believe was damaged in transit, please retain the original packaging (along with price tags, invoices, labels etc.) 

Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.